IT Assistance Center (ITAC)
MCS 262
512.245.ITAC (4822)
itac@txstate.edu
livechat.tr.txstate.edu
Mon - Fri, 7:30 a.m. to 6 p.m.
Office Users: Windows users visit the TR Office 2007 Web page to learn how to upgrade to Office 2007.
Mac users visit the TR Office 2008 Web page to learn how to upgrade to Office 2008.
| Function keys | Action |
| 1 | Reverses 5 seconds/repeats message |
| 2 | Bypass identity of caller/go straight to message |
| 3 | Skips forward 5 seconds within message |
| 4 | Repeats previous message(s) |
| 5 | Skips dialed number’s greeting |
| 6 | Skips to next message |
| 9 | Redials on campus caller |
| 21 | Slows down message |
| 23 | Speeds up message |
| 24 | Decrease volume |
| 26 | Increase volume |
| 71 | Allows immediate reply to caller’s mailbox |
| 73 | Forward a message to another mailbox |
| 76 | Deletes messages; if pressed again restores message (If deleted in error) (Note: when you exit your voice mail you cannot restore a deleted message) |
| 77 | FAX (will print fax to designated location) |
| 80, 4 , 1 | Auto login (this feature automatically sets password on the telephone; allows you to lift handset and press message key and go straight into messages, without entering in your password each time you check messages; what a time saver!) 1-turns on 2-turns off |
| 82 | Record Greetings: |
| 1-External greeting (formal/off campus callers) | |
| 2-Internal (informal on campus only) | |
| 3-Temporary (illness, vacation, holiday) | |
| 82, 9 | Personal verification (first and last name only) |
| 84 | Change password (minimum seven digits) |
| # | End or enter |
| * | Help (use at any time) |
| 5.8899 | Go directly to a user’s voice mail box and bypass the recipient’s phone ringing |
| Zero Out | Special request - allows caller the option to zero (0) to another staff member, if you are away from your telephone. |
| 5.8800 | Checking you mail from off campus, dial 245.8800, enter mailbox number, 5XXXX, press #, enter password, press # |
For more help, contact the IT Assistance Center.