Important: Factors to Consider Before You Begin
Decrypting prior to re-imaging is always the preferred method. However, to date, ITAC has not encountered any issues with re-imaging an encrypted Windows device, as long as it has a standard hard disk drive (HDD).
Important: A self-encrypting drive (SED) must be decrypted prior to re-imaging. Failure to do so could render the drive inoperable. If you are unsure if you have an SED, contact ITAC before you re-image the device.
Follow these instructions for Windows Computers:
Note: ITAC must be provided with this access to be able to fully support the device.
Follow these instructions for Mac Computers:
Important Note: It is very difficult to re-image an encrypted Apple computer; therefore, you should always decrypt before re-imaging.
Note: Create any password that you prefer for this account. ITAC must be provided with the ITAC-Support standard account to be able to fully support the device.
An approved Texas State Device Encryption Exception Request (PDF) form must be on file with ITAC for each device that does not have a Windows or Mac OS.