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601 University Drive, JCK 720
San Marcos, TX 78666
Ph: (512) 245-2501

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Campus PBX Telephony

Service Description

The Campus PBX Telephony service is built on a time proven, high performance, and high availability platform that delivers campus voice services. This platform allows TR to deliver feature rich services to the end user at very attractive price points.

The service is managed by TR for the express purpose of enabling the university to reap the benefits of enhanced communications capabilities, features, and operating efficiencies while leveraging the economies of scale.

Depending on business requirements, departments are provided with local premise based equipment that provides access to University voice network vendor provided facilities.  If required, locations can be provided redundant capabilities to further protect the location from loss of service.  Users are also provided with an array of electronic telephone instruments to choose from to meet their specific business needs.  Voice mail, long distance call detail reporting, maintenance, software changes, and a personal telephone number are included in the service.

The following services are available: 
  • Expanded voice/fax mail
  • Single and multi-line phone sets
  • Features including Hold, Call Forward, Hunting, and last number redial
  • Expansion modules (key lamp displays)
  • 911 Emergency Service
  • Soft client applications such as PC based phones and desktop messaging
  • Call Center applications such as Automatic call distribution and call center reporting tools
  • Directory Services
  • Campus Operator Services
  • MAC Services- Moves, Adds and Changes to telecommunications outlet(s)/connectors(s) or phone set not exceeding 50

The campus PBX service platform allows rapid adaptation of communications infrastructure and facilities to meet operational challenges brought on by customer demand, regulatory changes, and organizational staffing needs. As a result, the service requires the support of an TR Voice Services Network Analyst who will assist the user in analyzing its business needs and determining the appropriate telephony requirements.

User training will be provided by TR.

Customer Responsibilities

  • Contact to discuss user needs.  The TR analyst will help the user define the business requirements, budget, and the IT impact of the service.
  • Once a service is chosen, the user will fill out the appropriate on-line request form.

How Do We Charge?

Billing rates are available here.

Service Level Objectives

Technology Resources strives to measure performance attained in the delivery of services to our customers through established Services Level Objectives. Service Level Objectives are intended to be as follows:

  ♦ Attainable  ♦ Measurable  ♦ Understandable  ♦ Meaningful  ♦ Controllable  ♦ Affordable  ♦ Mutually acceptable

See Technology Resources Service Level Objectives to view SLOs related to delivery of these services.

For Further Information or to Request Any Service

Contact the IT Assistance Center
Phone: 512-245-ITAC (4822)
Email: ITAC@txstate.edu
LIVE Chat: http://remotehelp.css.txstate.edu
Walk-In: Math/Computer Science Building (MCS), 2nd Floor

Need further assistance? Contact the IT Assistance Center: itac@txstate.edu | 512.245.4822