Welcome to the Technology Resources Service Catalog

The TR Service Catalog has been designed to define and categorize our service offerings.  The goal is to enhance your ability to identify TR services that will support you in meeting your mission and to enhance your understanding of what the service provides.  The service catalog description, along with the Global Service Levels which documents support across all TR services, can be printed and, when signed by both parties, becomes the Service Level Agreement (SLA) for the service.

TR services are listed in the Table of Contents below and every service is described in the same format and with similar types of information to facilitate ease of use.

Thank you for visiting the TR Service Catalog. If you would like more information about a service or if you would like to request a service, please contact the IT Assistance Center at 512-245-ITAC (4822) or itac@txstate.edu.

Table of Contents

• Application Services
  • Business Warehouse
  • Electronic Document Management
  • Enterprise Application Development and Support
  • Identity Management-pending
• Collaboration and Communication Services
  • Email and Calendar (Exchange)
  • Project Collaboration
  • Telephony (Voice)
    • Cellular Support and Service Discounts
    • Desktop Telephony
      • Audio Conferencing (Qwest)
      • Campus PBX Telephony
      • Enterprise - IP Telephony
      • Local Access Line Telephone
    • Long Distance and Toll Free
      • Long Distance Calling Card
      • Long Distance Telephone
      • Toll-Free Long Distance Calling
• Hosting and Network Services
  • Database Services
  • Emergency Response Services
  • High Performance Computing
  • Hosting Services
  • Local Area Network (LAN)
  • Network Operations Center (NOC)
  • Remote Access
  • Structured Cabling
  • Texas State University System
  • Wide Area Network (WAN)
  • Wireless Network Services
• Information Technology Assistance Center
  • Desktop Services
  • IT Assistance Center (ITAC) Service Desk
  • TR Training
• Professional Services
  • Business Services
  • Process Management
  • Project Management
  • TR Portfolio Management
  • Web Rapid Application Development and Support