IT Assistance Center (ITAC)
MCS 262
512-245-4822
itac@txstate.edu
livechat.tr.txstate.edu
The Information Technology Assistance Center, or ITAC, walk-in center is located in MCS 262.
5/2/08 - Mac Users: Visit the TR Office 2008 web page to learn about upgrading to Office 2008 or how to open an Office 2008 document in an older version of Microsoft Office.
3/21/08 - New version of CallPilot 5.0
3/21/08 - Network installation for Microsoft Visio 2007 and Microsoft Project 2007.
2/14/08 - New versions for SAPGUI 7.10 rev5 for Windows and SAPGUI 7.10 rev2 for Macintosh.
Register for a TR workshop.
Before making a product decision, consult the TR White Papers.
Visit the TR Office 2007 web page to learn about upgrading to Office 2007 or how to open an Office 2007 document in an older version of Microsoft Office.
Texas State University-San Marcos makes the following statement in regards to information gathering and dissemination practices for its web site: www.txstate.edu.
I. Cookies
A "cookie" is a small file containing information that is placed on a user’s computer by a web server. Typically, these files are used to enhance the user’s experience of the site, to help users move between pages in a database, or to customize information for a user.
Any information that Texas State University-San Marcos webservers may store in cookies is used for internal purposes only. Cookie data is not used in any way that would disclose personally identifiable information to outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings.
II. Logs and Network Monitoring
System Administration maintains log files of all access to its site and also monitors network traffic for the purposes of site management. This information is used to help diagnose problems with the server and to carry out other administrative tasks. Log analysis tools are also used to create summary statistics to determine which information is of most interest to users, to identify system problem areas, or to help determine technical requirements.
Information such as the following is collected in these files:
Hostname: the hostname and/or IP address of the computer requesting access to the site
User-Agent: the type of browser, its version, and the operating system of the computer requesting access (e.g., IE 6 for Windows, Safari/Firefox for Macintosh, etc.)
Referer: the web page the user came from
System date: the date and time on the server at the time of access
Full request: the exact request the user made
Status:the status code the server returned, e.g., fullfilled request, file not found
Content length: the size, in bytes, of the file sent to the user
Method: the request method used by the browser (e.g., post, get)
Universal Resource Identifier (URI): the location of the particular resource requested. (More commonly known as a URL.)
Query string of the URI: anything after a question mark in a URI. For example, if a keyword search has been requested, the search word will appear in the query string.
Protocol: the technical protocol and version used, i.e., http 1.0, ftp, etc.
The above information is not used in any way that would reveal personally identifying information to outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings.
III. Email and Form Information
If a member of the general public sends Texas State University-San Marcos an e-mail message or fills out a web-based form with a question or comment that contains personally identifying information, that information will only be used to respond to the request and analyze trends. The message may be redirected to another person or office that is better able to answer your question. Such information is not used in any way that would reveal personally identifying information to outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings.
IV. Links
This site contains links to other sites. Texas State University-San Marcos is not responsible for the privacy practices or the content of such websites.
V. Security
This site has security measures in place to protect from loss, misuse and alteration of the information under the control of Texas State University-San Marcos.
VI. Privacy Rights
Texas State's Privacy Rights Notice describes your rights with respect to the information you supply to Texas State University-San Marcos via any paper or electronic form(s).
If there are any questions about this privacy statement, the practices of this site, or dealings with this website, contact webmaster@txstate.edu.