IT Assistance Center (ITAC)
MCS 262
512.245.ITAC (4822)
itac@txstate.edu
livechat.tr.txstate.edu
Phone&LiveChat: Open daily 24 hrs
Walk-In: M-F, 7:30 a.m. to 6 p.m.
Microsoft Office Info
Adobe Software Info
Hours per Week: Undergraduate students - 25 max; Graduate students - 20 max
Starting Wage: $8.00/hour
Hours of Operation:
| Call Center | Monday - Sunday (24 hours/day) |
| Computer Delivery & Deployment | Monday - Friday (7:30 a.m. - 6 p.m.) |
| Hardware & ResNet Repair | Monday - Friday (7:30 a.m. - 6 p.m.) |
| Walk Up Center | Monday - Friday (7:30 a.m. - 6 p.m.) |
| Training & Communications | Monday - Friday (7 a.m. - 5 p.m.) |
| Call Center | Training & Communications |
|---|---|
| Provide computer tech support for university computer based systems via phone, e-mail, in person, and chat. | Draft and edit knowledge (how-to) articles |
| Troubleshoot and diagnose software and hardware issues. | Edit technical documents (white papers, training documents, promotional materials) |
| Research new and unfamiliar issues in provided knowledge guide or online. | Review and revise ITAC webpages using the university’s content management system |
| Log detailed and accurate descriptions of each customer contact into a service management ticketing database. | Create and edit online software simulation video tutorials |
| Must be able to greet customers and effectively and tactfully communicate technical issues to non-technical people. | Maintain training labs and equipment |
| Perform computer delivery and deployment (complete set up) as needed. | Assist faculty and staff with booking training labs and accessing e-learning environments |
| All ITAC student employment jobs are customer service intensive. You must be able to handle phone calls, e-mails, in-person conversations, and chat sessions while maintaining a polite and respectful attitude at all times. | |
The ITAC Hiring Committee regularly reviews all applications and interviews individuals who will meet our existing needs. We will contact you if your qualificaitons are a good fit for a current position.
Should a position not be available at this time, your application will remain on file until the end of the current semester (fall or spring). This will enable our hiring managers to consider you for future openings and possible interviews later in the semester.
To keep our files current, we will archive all student employment applications at the end of each semester. If you are not interviewed or hired during the current semester and wish to continue to remain in our files for future consideration, please re-apply at the beginning of each new semester with your updated résumé and availablity information.
Notes:
|
|
Join the Conversation