Jobs4Cats Job #:  18996

Work Schedule : Part Time, 7 a.m. - 10 p.m. (Flexible with Class Schedule)

Hours per Week: Max 25

Salary Structure: Hourly

Wage/Salary : $8.00/hour

Job Description:

• Provide computer tech support and tech support for University computer based systems via phone, e-mail, and chat.
• Troubleshooting and diagnosing software issues.
• Research new and unfamiliar issues in provided knowledge guide or online.
• Log detailed and accurate descriptions of each call/issue into database.
• This is a customer service intensive environment. Must be able to handle phone calls, e-mails, and chat sessions while maintaining a polite and respectful attitude.

 Qualifications:

• This is a customer service intensive environment. Polite and respectful phone, e-mail, and chat etiquette is required.
• The ability to effectively and tactfully communicate technical issues to non-technical people.
• Basic computer knowledge or the ability to learn technology quickly is a must.
• Advanced computer knowledge consisting of but not limited to Microsoft Windows operating systems, Microsoft Office (Word, Excel, PowerPoint, Outlook and Entourage), Macintosh OS X, residential network connection troubleshooting, and virus and spyware diagnosis is a plus.
• The ability to effectively research new and unfamiliar issues.

Click here to download the ITAC Student Employment Application.

Save and e-mail your application to ITACJobs@txstate.edu or bring a printed copy to the ITAC Walk-up Center (Math Computer Science,  MCS 2nd Floor).