The ITAC-Repair Shop located in MCS 262 provides maintenance and repair services for computers and their peripherals. Repair service is available to all students, staff, and faculty of Texas State for university-owned equipment and privately owned equipment.

The ITAC-Repair Shop carries the following warranty recognitions:

Dell Warranty Repairs
Dell Computer Corporation recognizes Technology Resources of Texas State as a Service Provider in the Dell Premier Access Program.

Apple Warranty Repairs
Texas State is an Apple Authorized Service Provider.

Work Order

You can use the Computer Repair Work Request form to request repair of university owned computers and peripherals.  This form must accompany each item submitted for repair and to request pickup.

Repairs of Texas State Equipment

University-owned Equipment that is used for instructional purposes will be repaired including non-consumable parts and labor at no cost if it is listed on the ITAC-Repair Shop Supported Computer Equipment List FY09. Repair service on University-owned equipment not covered as instructional or supported equipment will be billed on a time and materials basis. The labor rate is $20.00 per hour with a two-hour minimum in addition to the cost of parts. Contact the ITAC-Repair Shop at 245.ITAC (4822) or e-mail PCrepair@txstate.edu for more information.

Repairs of Privately Owned Equipment

Repair service on non University-owned equipment is billed on a time and materials basis. There is an evaluation fee of $20 if the repair is declined. The labor rate is $25 per hour with a two hour minimum. There is an additional charge for parts if needed. Contact the ITAC Repair Center at 245.ITAC (4822) or e-mail PCrepair@txstate.edu for more information.

Delivery

It is the responsibility of the user to transport equipment to be repaired to the Repair Center in MCS. Should that not be possible, we will make arrangements for transportation to and from the service center at the current pickup and delivery cost ($10). This fee is waived for Dell and Apple computers under warranty.

Policy Statement

UPPS No. 04.01.03 Computer Equipment Maintenance is the official Texas State policy statement concerning computer equipment maintenance.

Disposal of Older Equipment

• Equipment Standards
• Transfer or Disposal Procedures