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Technology Resources (TR)
601 University Drive, JCK 720
San Marcos, TX 78666

TR: 512.245.2501
ITAC: 512.245.ITAC (4822)

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IT Assistance Center (ITAC)

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Repair Services

Located in MCS 262, we provide maintenance and repair services for computers and their peripherals. Repair service is available to all students, staff, and faculty for university-owned and personally owned equipment.

 

Warranty Repairs

The ITAC-Repair Shop recognizes warranties for the following vendors:

Dell Warranty repairs

Dell Computer Corporation recognizes Technology Resources of Texas State as a Service Provider in the Dell Premium Access Program.

Apple Warranty repairs

Texas State is an Apple Authorized Service Provider.

 

Texas State (university-owned) Equipment

  • ITAC Work Order Request form - request repair of university-owned computers and peripherals.  This form must accompany each item submitted for repair and to request pickup.
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  • University-owned equipment that is used for instructional purposes will be repaired including non-consumable parts and labor at no cost if it is in accordance with ITAC's equipment standards.
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  • Repair service on University-owned equipment not covered as instructional or supported equipment will be billed on a time and materials basis.  The labor rate is $20 per hour with a two-hour minimum in addition to the cost of parts.
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  • It is the users' responsibility to transport equipment to be repaired to ITAC (MCS 262). If that is not possible, we can make arrangements for transportation to and from ITAC for a pickup and delivery charge of $10.
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  • University Policy Statement:  Computer Equipment Repair Service (UPPS No. 04.01.03)
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  • Related Services

 

Personally Owned Equipment

Repair service on personally owned equipment is billed on a time and materials basis.

  • Evaluation fee: $20+tax (if the repair is declined)
  • Labor rate: $25+tax per hour (two-hour minimum)
  • Additional charges: If parts are needed