To request a computer be re-imaged, it must be Texas State tagged and meet the current minimum hardware configuration specifications.

The re-image process includes the following:

• Hard drive is erased
• Installation of the proper (licensed) operating system
• Microsoft Office
• Firefox
• Anti-virus software
• Other software applications

Request re-image services when ITAC delivers a new computer to you, if the older computer being replaced is eligible for re-image.

• Notify the deployment technician during delivery of your new computer. The deployment technician will take your old computer with them.
• If you decline re-image services, you have 60 days from the date of deployment to request this service without being charged for the service. Complete the IT Work Order Form.
• Note: if data backup is required there will be a charge for this, but not for the re-image.

Request re-image services for all other computers.

• Complete the IT Work Order Form