ITAC can re-image Texas State-owned (tagged) computers that meet the current minimum hardware configuration specifications.
The Re-Image Process (including upgrading from Windows XP to Windows 7)
- Hard drive is erased
- Installation of the proper (licensed) operating system
- Installation of the standard software image package
Re-Image services when ITAC delivers a new computer to you
(if the older computer being replaced is eligible for a re-image)
- Notify the deployment technician during delivery of your new computer. The deployment technician will take your old computer (no fees assessed for pickup or delivery).
- If you decline re-image services at deployment, you have 30 days from the date of deployment to request re-image services without being charged for the re-image (back-up and delivery fees will apply).
How to Request Re-Image Services
1. Complete the ITAC Work Order Form
2. E-mail the work order form to firstname.lastname@example.org and contact ITAC to make pick-up arrangements (deliver fees are outlined in the work order form).
Print the work order form and bring it to the ITAC Walk Up Center along with the computer that you would like to re-image.