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Technology Resources (TR)
601 University Drive, JCK 720
San Marcos, TX 78666

TR: 512.245.2501
ITAC: 512.245.ITAC (4822)

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Voicemail Setup Instructions

CallPilot is the campus voicemail system for administrative offices, faculty and staff.

You may use the Request for VoiceMail form to request voicemail.

You will be able to access voicemail messages as follows:

  • Using your telephone. See the Administrative Voicemail Tips to learn the phone function keys.
  • From off campus, you can dial 512.245.8800.  Enter your phone number (5.XXXX) and password.
  • Using Desktop Messaging software on a Windows computer to check e-mail, voicemail, and send faxes.
  • Using a web browser to access the Texas State MyCallPilot website.

CallPilot Voice Messaging

Log On Process

CallPilot messaging access number is 5.8800 (245.8800 from off campus)

  1. Dial 5.8800
  2. Enter your personal number (ex: 5.XXXX or 6.XXXX at RRHEC or 8.XXXX RH)
  3. Press #
  4. You will be prompted to enter a temp password (assigned by the administrator)
  5. Press #
  6. Press 84 to set up your personal password (must be at least 7 digits)
  7. Press #
  8. You will be prompted to enter your new personal password twice
  9. Press 82 for greetings
  10. There are 4 options for greetings: 1-external, 2-internal, 3-temporary absence, 4-personal verification (first/last name only)
  11. All messages are saved unless you delete them by pressing 76
  12. By dialing 5.8899, you can bypass the phone ringing 4 times and leave a message directly on a user's mail box
  13. When prompted for a mailbox number, enter the 5 digit phone number
  14. Press #

Checking Your Messages

  1. Lift the handset
  2. Dial 5.8800 (from off campus, dial 245.8800)
  3. You will be prompted for your 5 digit mailbox number
  4. Press #
  5. Enter your personal password
  6. Press #
  7. After listening to your messages, to delete a message, press 76
  8. To review previous message, press 4
  9. To review the next saved message, press 6
  10. If you do not delete a message, it will be saved

If you have any questions, or if you need technical assistance, please contact ITAC.